The world as we know it has fundamentally changed by COVID-19 and when we are all ready to travel again, the team at The Trans Resort Bali is committed to providing safe and clean environment and to assure you that we have extremely high standards of health and safety in place at our hotel.
TRANSCARE initiative has been created in line with Global Hotel Chain Operators such as Marriott, Hyatt, Accor, Shangri-La to name only a few – each with their unique program that includes a comprehensive program for health and safety procedures.
Fundamentally, TRANSCARE features standard enhancements to build greater guest confidence in our Trans Hotel Group covering the six hotels that we own and operate throughout Indonesia including our Flagship 6* The Trans Luxury Hotel Bandung.
“We want guests to know they can have confidence in our brand and that their safety, their health, and their well-being is what matters most - it's providing comfort and also peace of mind when they stay with us" Alexander Jovanovic, Director Development – Hotel & Resort of CT Corp.
Building on its already high operational standards, The Trans Resort Bali will leverage its long-standing relationship with hygiene expert Diversey to ensure the consistent use of industry-leading disinfectants across all areas of the hotel including rooms and public spaces.
Elevating best practices while promoting consistency in execution, The Trans Resort Bali has also developed a series of protocols and guidelines together with BIMC International hospital to meet new health and safety challenges presented by Covid-19.
These addresses enhanced hotel cleaning practices, social interactions, and workplace procedures and will be complemented by a line-up of mandatory virtual training courses for hotel teams, as well as additional resources, such as housekeeping checklists. This is where our ‘hygiene hero’ to champion the new protocols at each department called “TRANSHERO’S”.
Staff Service Commitment
“If you see something, say something"
Our staff is positively empowered to feel confident on how to report observations of a staff member or guest who appears to have become unwell, even if they passed an initial healthcare check earlier in the day.
While developing our processes to manage harmful healthcare issues as early as possible in the employee’s shift or the guest’s stay, remain vigilant without losing your sense of care and concern. A procedure for these types of “on-the-floor" observations is clear to the team to continue and even surpass our dedicated service to our guests.